|
Park Avenue Accommodation Group (hereinafter known as
Park Avenue
) respects the privacy of all our customers and business contacts,
and is committed to safeguarding the personal information which
you provide to us. Also,
Park Avenue
is subject to the requirements of the National Privacy Principles
which are contained in the Privacy Act 1988 (the Privacy Act).
Our Privacy Policy outlines how
Park Avenue
will handle personal information about you.
How
information is collected:
Park
Avenue operates serviced apartments, townhouses and suites under
the brand names Apartments @ Glen Waverley, Apartments @ GlenView,
Apartments @ Mount
Waverley
, Apartments @ Forest Hill, Apartments @ Saxon Wood, Apartments @
Kew and
Apartments
@ Q45
.
Park Avenue
also provides a booking service for serviced apartments listed on
our website. In order
to provide customers with a quality booking service,
Park Avenue
offers customers the ability to make reservations through four
different sales channels.
-
A
central booking office provides a telephone reservations
service.
-
In-person
sales are available by completing a booking form in our Head
Office.
-
An
email booking form can be requested by phone and sent via
email.
-
Online
sales are available through our websites www.parkavenue.com.au and
www.serviced-apartments.com.au
These
sales channels reflect the different ways in which
Park Avenue
collects personal information about customers. Collection will
occur at the time you make a purchase, or when you register as a
subscriber through our website.
Why
we collect information & How it is used:
We
need to collect personal information about you, including your
name, address and telephone number.
This information is required to process your payment (for
example, if you pay by credit card online). Unless you tell us
otherwise,
Park Avenue
may use personal
information about you for marketing and research purposes. You can
let us know about this at any time - all you need to do is contact
Park Avenue
if you no longer wish to receive marketing material
Park
Avenue
does not sell personal information. However, as explained below,
Park Avenue
may disclose personal information about you in some circumstances.
Unless you tell us otherwise, Park Avenue may disclose to third
party contractors and service providers who help us operate our
business or to provide a service to you (for example, our
contractors include businesses which help us to operate our
computer systems and to send out our mail/email or credit card
authorities). If
Park Avenue
provides your personal information to contractors and service
providers to handle personal information, we require these
organisations to agree to comply with our Privacy Policy and with
strict conditions governing how personal information is to be
handled. Otherwise,
Park Avenue
will only disclose personal information if this is required by law
or permitted under the Privacy Act.
If
information is shared as mentioned above, we seek to limit the
scope of information that is furnished to the amount necessary for
the performance of the specific function. Unless otherwise
precluded by legal process, we require third parties to protect
your privacy and abide by applicable privacy laws and regulations
Security
of personal information:
Reasonable
steps are taken to ensure the security of personal information
from such risks as loss or unauthorised access, destruction, use,
modifications or disclosure.
Park
Avenue
protects the personal information it collects in a secure
database, in proprietary data format, which can only be read using
proprietary tools. Data collected online is stored in a Microsoft
SQL database, a protected, secure data centre that is unreachable
by the Internet. Park Avenue employees are required, as a
condition of their employment, to treat personal information held
by
Park Avenue
as confidential, and to maintain the confidentiality of that
personal information.
Sometimes,
Park Avenue
needs to collect personal information about individuals who are
not guests but booking on behalf of a guest. This will usually
arise where we collect the name and business contact details of a
person who is the contact in a company with whom we deal.
Park Avenue
’s policy is to only use personal information collected from
non-customers for the main business purpose for which it was
collected.
Under
the Privacy Act, you have a right to seek access to information
which
Park Avenue
holds about you. You also have the right to ask us to correct
information about you which is inaccurate, incomplete or out of
date. To provide you with access to personal information about
you, Park Avenue would usually provide you with a print-out of the
relevant personal information from our databases, or if relevant,
with photocopies of information stored in paper files. If you wish
to access the personal information that we hold about you, please
set out your request in writing, including your phone number, and
forward this to our Privacy Officer at Park Avenue,
2 Hamilton Place
,
Mount
Waverley
, 3149. In the
interests of protecting the privacy of individuals about whom we
hold personal information, we will require that you verify your
identity by enclosing a copy of a form of identification such as a
current driver's licence or passport with your written request
(this will be returned to you after your identity has been
verified). Ordinarily,
Park Avenue
will not charge you for the cost of providing this type of access
to these records. However, if we do propose to charge you, we will
advise you of the relevant charge before we provide you with
access. If you wish to discuss our method of providing access,
please contact our Privacy Officer with your query. If you wish to
change personal information that is inaccurate or out-of-date,
please contact our Privacy Officer on info@parkave.com.au.
Park Avenue
’s policy is to
consider any requests for access or correction within 21 days.
To
the extent that this Privacy Policy applies to online privacy
issues, it is to be read as forming part of the terms of use for
our website. When you deal with Park Avenue, whether online or
otherwise,
Park Avenue
takes its privacy obligations seriously. Generally,
Park Avenue
will handle personal information collected online consistently
with the way that it handles personal information collected
offline. To summarise, we will use personal information collected
online to provide you with our products and services (eg to
process your online purchases), to contact you in the case of a
change to your booking, and if you subscribe for Park Avenue’s
marketing purposes. You can change your opt out of our database by
unsubscribing at any time.
Online
collection of personal and non-personal information
We
collect personal information through our website. For example,
Park Avenue
will collect personal information online from customers when they
subscribe for special offers or purchase through our website. Our
website also collects other information - some of this is personal
information, and some is not. For each visitor to our website, our
server automatically recognises and
stores the visitor's domain name, but not their email address.
In addition, our website uses cookies. Most web browsers are set
by default to accept cookies. However, if you do not wish to
receive any cookies you may set your browser to either prompt or
refuse cookies. Please note that rejecting cookies will disable
your browser from online purchasing of accommodation from our
website. We also use cookies for tracking the statistics of our
website. This allows us to better understand our users and improve
the layout and functionality of our website. This tracking is
conducted in such a way to ensure the anonymity of visitors - in
this context the cookie may identify your computer - but it should
not identify you.
If
you make a purchase through our website, we process your credit
card details securely over the Internet using an Internet payment
security system. With the combination of
Park Avenue
’s SSL encryption at our website and
a secure browser at your end, we take all measures to ensure that
your credit card and anonymity are protected when you purchase
online.
Sometimes
our website contains links to third party websites, for your
convenience and information. When you access a non-Park Avenue
website, please understand that
Park Avenue
is not responsible for the privacy practices of that site. We
suggest that you review the privacy policies of each site you
visit.
Contact
Details for Privacy Related Matters
Park
Avenue
may change its Privacy Policy at any time. Our policy is available
to anyone who requests it, whether at our offices, by email or by
our website. For further information about privacy issues and the
protection of privacy visit the Australian Federal Privacy
Commissioner's website at www.privacy.gov.au. If you feel that
Park Avenue
is not complying with this Privacy Policy, or if you have other
privacy concerns, please contact our Privacy Officer (using the
following contact details):
by
e-mail at info@parkavenue.com.au
by
facsimile on (03) 9807 5677
by
letter to PO Box 2425, Mount
Waverley
, 3149
This
privacy policy may change from time to time.
It was last updated on 19/12/06.
|
Register
for special offers